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Veil on this Mac. Using it, Settings, a personal license, and fixes.

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HelpTroubleshoot

Displays stayed black

Displays stayed black or Veil could not request Lock Screen.

Displays stayed black, or Veil could not request Lock Screen. Licensing never blocks unveil or recovery. You can always bring screens back even if a trial ended or a key is missing.

1. Press the shortcut again

The default is Control+Escape. After the screens go black, that press unveils — or Veil shows a recovery screen if a required lock failed.

Veil menu showing recovery is required
The menu says recovery is required. Restore now, or press the shortcut again.

2. Use the recovery screen

If Veil could not lock this Mac, Veil shows a recovery screen with the macOS password prompt. Use Touch ID or type your Mac password in that system prompt. Veil never collects a password in its own UI. To leave the screens hidden, choose Keep displays covered.

Recovery screen asking for Touch ID or the Mac password
Veil shows a recovery screen. Use Touch ID or the Mac password in the system prompt.
Recovery screen after authentication was denied
Authentication was denied. Try again, or keep the displays covered.
Recovery screen when authentication is unavailable
Authentication is unavailable. Keep the displays covered, or shut the Mac down.

3. Last resorts

  1. Close the lid and reopen it to use the normal macOS Lock Screen.
  2. Hold the Touch ID / power button for about 10 seconds to shut the Mac down, then press it again to start. Unsaved work will be lost.

Contact support

Email support@itsveil.com. Include the Veil version (Settings sidebar), macOS version, and display setup (built-in, externals, DisplayLink, AirPlay, Sidecar). Do not send license keys or magic-link URLs.